Verbal De-Escalation & Conflict Resolution
This class provides training and awareness in the area of Verbal De-Escalation & Conflict Resolution strategies.
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Training will provide a robust and reputable 8 step communication model for participants to apply in the role play scenarios. This course WILL help the student better respond to situations that arise with a person who is angry, emotional, depressed, or has mental health issues & experiencing a crisis.
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Step by step instructions to de-escalate the most common problems that arise in today’s church environment.
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Understanding human behaviors, triggers, and needs.
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Steps for building rapport which leads to influencing or changing behavior.
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Personal Safety Training & Awareness Principals